1) What is the reason you have not used us (yet)? My plans are on hold / changedI just haven't decided how to move forward yetI went direct with a bankI used another brokerOther
With your plans on hold or changed, do any of the following apply? (you can select multiple) The market is getting too expensiveI am going to save for a bit longerToo worried about interest ratesOther
Tell me more?
With not having made a decision, do any of the following apply? (you can select multiple) I plan to revisit sometime in the futureI don't feel I understand the process and options enoughLife is too busy right nowOther
In deciding to go direct with a bank, what was the reason for that? (you can select multiple) It seemed easierIt seemed cheaperI got a better dealIt seemed quickerMy options were better explainedI already had a relationship with the bankOther
In deciding to go with another broker, what was the reason for that? (you can select multiple) He/She had a better processHe/She presented a better/cheaper solutionHe/She was closer byMy options were better explainedI already had a relationship with that brokerOther
2) Thank you for taking the time to help us understand where to improve. Any final thoughts, comments or feedback?